ng is developing realistic, biologically based computer models of
cognitive processes in the mammalian brain. His model focuses on the brain
circuits and cellular mechanisms of working-memory formation in the prefrontal
cortex. Working memory is the storage and manipulation of information during
the performance of a task. Along with this research, Wang is enhancing the
traditional physics curriculum, helping to develop courses in computational
neuroscience and developing interactive computational teaching tools for use in
undergraduate neuroscience courses. Such teaching tools may be used in
physiology and biochemistry courses.
Noah F. Gans
Professor, The Wharton School
University of Pennsylvania
Telephone Call Centers: Human Factors in the Management of Queueing Systems
Management scientist Noah Gans is studying telephone call centers and other
high-volume service operations. These types of operations are representative of
many features of the new service economy, in which production, though based on a
technologically advanced infrastructure, is fundamentally reliant on human
service encounters. To better account for the human element of these systems,
the research is integrating models and findings from the behavioral sciences
with conventional approaches from more traditional operations research. The
research is expected to offer new insights into the economics of service
operations and contribute to their improved performance. Gans' research and
teaching will promote students' understanding of how human factors should be
included in the management of service systems.
Angela Calabrese-Barton
Assistant Professor, Program in Science Education
Teacher's College, Columbia University
Science Teaching and Learning in Economically Disadvantaged Urban Areas
Angela Barton will conduct ethnographic research among homeless persons, using
extensive field observations and interviews with students and teachers.
Q
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Contact: Lee Herring
kherring@nsf.gov
703-306-1070
National Science Foundation
25-Jan-1999
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