The report, called the Patient Assessment Survey II (PAS II), is a follow-up study to the 1999 PAS report. These surveys track and evaluate a broad range of DHS performance measures, which were begun as part of the Medicaid Waiver Demonstration Project. Evaluating patient perceptions of receipt of care, the recently released study was based on face-to-face interviews with 2,521 English- and Spanish-speaking patients who visited a county health facility at least once from February through July in 2002.
Researchers found high ratings of patient satisfaction in several areas: Out of the three?fifths of adult patients who had made an appointment for regular or routine care in the preceding year, a majority (55 percent) reported always being able to see their doctor as soon as they wanted. For the three-quarters of pediatric patients who accessed their doctors for regular care, more than half (54 percent) of parents said they were always seen as soon as they wanted. Almost one-quarter of adult and pediatric patients had made a visit to an emergency department during the preceding year, and almost half (48 percent) of adult patients and two-thirds (65 percent) of pediatric cases reported always receiving care as soon as they needed it.
The study also assessed how often adult and pediatric patients received appropriate preventive and condition-specific care. Among adult women, more than two-thirds (67 percent) had received screening for cervical cancer (Pap smear) within one year
Contact: Rachel Champeau
University of California - Los Angeles