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The goals of the study are to identify:

1. which subjects patients and physicians use e-mail to communicate about most often
2. how e-mail use may affect the volume of telephone calls, visits, and overall efficiency of the organization
3. how e-mail use influences the satisfaction of patients and physicians, especially with regard to the patient/physician relationship
4. the efficiency and timing of communication among patients, triage nurses, and physicians

The study is funded by the Intel Corporation and represents a collaborative effort of researchers at CHOICES (the Consortium for Health Outcomes, Innovation, and Cost Effectiveness Studies) and MICHI (the Michigan Collaboratory for Health Informatics) at the U-M. CHOICES is a research unit funded jointly by the Departments of Internal Medicine and Surgery devoted to the multidisciplinary study of the quality and economic impact of health care services.

Results of the baseline survey from the EMAIL study are being presented at Intel's Internet Health Day II in New York.

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Contact: Kara Gavin
kegavin@umich.edu
734-764-2220
University of Michigan Health System
11-Oct-1999