HOME >> MEDICINE >> NEWS
Citizen consumers? Using public services is not like shopping

r customers.

The findings support the idea that people are becoming more assertive in their relationships with public services less deferential and more willing to express their needs and to challenge providers. And they illustrate the many ways in which service providers are responding to this shift, helping users know more about decisions, and to be involved. Professor Clarke said: "Our findings show that both providers and users consistently view public services as different from commercial transactions, insisting that the process is 'not like shopping'.

"This phrase was used repeatedly in the interviews. It captures the view of the people we met that public services are, and should be, centred on ongoing, personal relationships, rather than being anonymous, one-off transactions."

The report argues that this does not mean people are uncritical. Many want improvements but have mixed views about whether consumerism and consumer choice can deliver better services.

When it came to the prospect of more choice, users were more positive than providers about likely benefits, with the police staff expressing the greatest concern about its impact. However, users also worried that increased choice and voice for users would give an advantage to those best able to work the system, or with the loudest voices.

They wanted to deal with skilled people they could trust, and for services to provide reliable and high quality assistance, attention and support at points of crisis or difficulty in their lives.


'"/>

Contact: Alexandra Saxon
alexandra.saxon@esrc.ac.uk
44-179-341-3032
Economic & Social Research Council
5-Feb-2006


Page: 1 2

Related medicine news :

1. Al Gore recipient of Harvard Global Environmental Citizen Award
2. Using coxibs and NSAIDs to treat osteoarthritis
3. Using MRI for diagnosis could help prevent breast cancer progression
4. Using morphine to hasten death is a myth, says doctor
5. Using nanomagnets to enhance medical imaging
6. Using contrast enhanced sonography improves diagnosis of liver and spleen injuries
7. Using device to give CPR does not improve survival
8. Using HPV testing to screen for cervical cancer
9. Using statins to potentially treat rheumatoid arthritis
10. Using mobile phones reduces error rate in hospital care
11. National Academies Advisory -- June 8 public briefing on LANL groundwater protection

Post Your Comments:
*Name:
*Comment:
*Email:


(Date:10/13/2017)... ... October 13, 2017 , ... Lori R. Somekh, founder of the ... national organization of elder law and special needs planning attorneys. “Membership in ElderCounsel helps ... provides a forum to network with elder law attorneys nationwide,” said Somekh. , ...
(Date:10/13/2017)... ... 2017 , ... Many families have long-term insurance that covers care for a ... waiver for care if the client has a cognitive impairment diagnosis. , “What ... is often waived, so the benefits from their insurance start immediately,” said Mechell Vieira, ...
(Date:10/13/2017)... York, NY (PRWEB) , ... October 13, 2017 , ... ... influential people in business to advocate for action towards gender equality at their inaugural ... views from around the globe, and reached a social audience of over 3 million. ...
(Date:10/13/2017)... ... 13, 2017 , ... Yisrayl Hawkins, Pastor and Overseer at The House of ... popular and least understood books in the Holy Scriptures, Revelation. The Book of Revelation ... scholars for centuries. Many have tossed it off as mere rubbish, but Yisrayl Hawkins ...
(Date:10/13/2017)... ... October 13, 2017 , ... ... Software Development, has been awarded a contract by the Center for Medicare and ... aims to accelerate the enterprise use of Agile methodologies in a consistent and ...
Breaking Medicine News(10 mins):
(Date:10/10/2017)... received FDA 510(k) clearance in May 2017 for its highly anticipated ... for endoscopy environments. An innovative secondary monitor solution, ZeroWire Mobile ... the improvement of patient outcomes, procedural efficiency, and the lowering of ... ... By ...
(Date:10/7/2017)... 6, 2017   Provista, a proven leader ... billion in purchasing power, today announced a new resource ... The Newsroom is the online home for case ... expert bios, news releases, slideshows and events. ... wealth of resources at their fingertips, viewers can also ...
(Date:10/4/2017)... , Oct. 4, 2017  South Korean-based healthcare product ... training aide "cprCUBE" on Kickstarter. The device will educate ... cardiac arrests with better efficiency compared to the dated ... real-time feedback on efficacy of the compression for a ... has a goal to raise $5,000. ...
Breaking Medicine Technology:
Cached News: