HOME >> MEDICINE >> NEWS
Citizen consumers? Using public services is not like shopping

r customers.

The findings support the idea that people are becoming more assertive in their relationships with public services less deferential and more willing to express their needs and to challenge providers. And they illustrate the many ways in which service providers are responding to this shift, helping users know more about decisions, and to be involved. Professor Clarke said: "Our findings show that both providers and users consistently view public services as different from commercial transactions, insisting that the process is 'not like shopping'.

"This phrase was used repeatedly in the interviews. It captures the view of the people we met that public services are, and should be, centred on ongoing, personal relationships, rather than being anonymous, one-off transactions."

The report argues that this does not mean people are uncritical. Many want improvements but have mixed views about whether consumerism and consumer choice can deliver better services.

When it came to the prospect of more choice, users were more positive than providers about likely benefits, with the police staff expressing the greatest concern about its impact. However, users also worried that increased choice and voice for users would give an advantage to those best able to work the system, or with the loudest voices.

They wanted to deal with skilled people they could trust, and for services to provide reliable and high quality assistance, attention and support at points of crisis or difficulty in their lives.


'"/>

Contact: Alexandra Saxon
alexandra.saxon@esrc.ac.uk
44-179-341-3032
Economic & Social Research Council
5-Feb-2006


Page: 1 2

Related medicine news :

1. Al Gore recipient of Harvard Global Environmental Citizen Award
2. Using coxibs and NSAIDs to treat osteoarthritis
3. Using MRI for diagnosis could help prevent breast cancer progression
4. Using morphine to hasten death is a myth, says doctor
5. Using nanomagnets to enhance medical imaging
6. Using contrast enhanced sonography improves diagnosis of liver and spleen injuries
7. Using device to give CPR does not improve survival
8. Using HPV testing to screen for cervical cancer
9. Using statins to potentially treat rheumatoid arthritis
10. Using mobile phones reduces error rate in hospital care
11. National Academies Advisory -- June 8 public briefing on LANL groundwater protection

Post Your Comments:
*Name:
*Comment:
*Email:


(Date:2/5/2016)... ... , ... Love is in the air at King Kullen! The local grocer ... This staple for Valentine’s Day is a must-have, and can be picked up with ... only are long-stem roses available, but also other flower bouquets, elegantly wrapped and ready ...
(Date:2/5/2016)... ... February 05, 2016 , ... ... of Popeyes Louisiana Kitchen restaurants, launched the 14th annual “Appetite for a Cure” ... adults with muscular dystrophy, ALS and related diseases that severely limit strength and ...
(Date:2/5/2016)... ... February 05, 2016 , ... The ... funding innovative lymphoma research and serving the lymphoma community through a comprehensive series ... again host, Swirl, A Wine Tasting Event at the La Gorce Country Club ...
(Date:2/5/2016)... ... ... Give To Cure today announced that it is working with ... Cure’s campaign that is crowdfunding clinical trials to help find cures faster for Alzheimer’s ... smart device. In 2015 alone, Venmo processed $7.5 billion in transactions among users. , ...
(Date:2/5/2016)... ... February 05, 2016 , ... Stuart Bentkover, MD, ... the PicoSure. Designed to provide the most effective tattoo removal today, Dr. Bentkover is ... results. , Developed by Cynosure, the PicoSure has been approved by the Food and ...
Breaking Medicine News(10 mins):
(Date:2/4/2016)... 2016  The Senior Care Pharmacy Coalition (SCPC) ... Chairman Jason Chaffetz (R-UT) and Ranking ... hearing , "Developments in the Prescription Drug Market," ... questions about abusive pharmacy benefit manager (PBM) pricing ... Ranking Member Elijah Cummings (D-MD) are diligent, serious ...
(Date:2/4/2016)... 4, 2016  SciClone Pharmaceuticals, Inc. (NASDAQ: ... entered into a settlement agreement with the United ... the SEC,s investigation into possible violations of the ... of the settlement agreement, SciClone has agreed to ... pre-judgment interest and a penalty.  This payment is ...
(Date:2/4/2016)... , Feb. 4, 2016 Summary Breast ... cancer and the most common cancer in women worldwide, ... disease exceedingly prevalent. The number of women diagnosed with ... but the number of deaths has declined due to ... treatment has been revolutionized in the past four decades, ...
Breaking Medicine Technology:
Cached News: